“As we are all extremely aware, the suffering experienced in the Southeastern United States has been beyond our imaginations. Our hearts go out to those whose lives have been impacted.
As a community comprised of Customer Experience Champions; whether it is on a personal level, client front line oriented, or for society in general, we realize the potential for involvement to increase humanitarian efforts. Service Intelligence is dedicated to going “Above and Beyond”.
How can we help our community in the aftermath? There are many ways, and many of us have already taken valuable action. Whether it is to volunteer our time, donate to various vital organizations, or send needed supplies. I applaud everyone’s contribution to date, as it will make a difference to those in need.
I have spoken with many of our clients who have also been affected. In many cases, the sites are permanently damaged and the staff has been required to relocate. I have been impressed how our corporate citizen partners, amidst all havoc, have demonstrated concern and have taken action to assist those in their community.
Now focusing on our shopper community. We have a wonderful, loyal network of professional shoppers and evaluators who really care about the quality and importance of what they do every month. It is as a community where we find our strength. Although this month it appears we have been weakened, through commitment and dedication we will regain stability. We find that the best use of our resources is to help our fellow community members directly affected as a result of Hurricane Katrina and Rita.
What can we do as the SI community to strengthen ourselves? We have discussed and will be initiating Operation Hand Off (“OHO”). Operation Hand Off (OHO) will directly benefit our valued shoppers in the afflicted areas. Operation Hand Off (OHO) will consist of two fundraising programs, Internal and Shopper oriented donations.
Internally, our staff has been participating in many fundraising efforts. Service Intelligence corporate will match dollar-for-dollar the cash contribution made by our internal staff of champions.
As for our shopper-oriented donation, we are working to create a special “Hurricane Relief Shop” that you can sign up for to add to our fundraising efforts. Service Intelligence will be donating all proceeds raised, directly to the shoppers in the affected areas.
Gordon Edwards, our new Vice President Operations, will be heading up the donation effort at Service Intelligence and you will be hearing from him in the near future. He will be collaborating with Navi Vaid, Operations Manager, and others in our Program Delivery Support team.
I look forward to seeing what all three of us (SI, staff, and SI shoppers) can do for our affected shoppers. Please let me thank you in advance for your generosity. I know that together we can really make a difference in the lives of the SI shopper community.
Thank you SI Champions!
Best regards,
Byron B. McCann
President & CEO
Service Intelligence, Inc.
Champion the Customer Experience™”